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Team Lead – Amazon Jobs in New Delhi

    Website Amazon

    Job Description:

    We’re seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

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    Job Responsibilities:

    • Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
    • Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
    • Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
    • Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
    • Work on the ground to enable network with new product launches and partner with the operations and other teams.
    • Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.

    Job Requirements:

    • Strong leadership capabilities and people management skills
    • Ability to work under pressure situations
    • Ability to work in ambiguous situations
    • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
    • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
    • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

    Qualification & Experience:

    • Graduation. MBA desirable.
    • People management experience. Experience in handling team is highly desirable.
    • Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
    • Knowledge of city topography and road network is an added advantage

    Job Details:

    Company: Amazon

    Vacancy Type: Full Time

    Job Functions: Consulting

    Job Location: New Delhi, Delhi, IN

    Application Deadline: N/A

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