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Client Service Associate in Bengaluru- Bank Of America Job Openings

    Website Bank Of America

    Job Description:

    This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality customer service in all aspects of domestic, international, trade and cash management services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences, implementing local and global ESAT initiatives, etc

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    Job Responsibilities:

    • Work with team, business partners and clients to provide and promote quality service solutions.
    • Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.
    • Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.
    • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
    • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
    • Market Trade Service initiatives, successes and strengths to new/existing clients.
    • Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.
    • Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
    • Provide consistent service and keep clients informed on status of all outstanding enquiries.
    • Provide back up support to the Trade Services team and be a team player.
    • Deliver a world class client experience.

    Job Requirements:

    • Ability to build strong client relationships
    • Good verbal and written communication skills are essential for this role.
    • Friendly outgoing personality to deal with clients / business partners
    • Takes personal ownership and accountability of the work assigned
    • It will help to have an Operational Excellence mindset.
    • Track record gained through operational experience within the trade environment.
    • Attention to detail, Highly organized, Adapts easily to change
    • Ability to work independently as part of an elite team
    • Ability to thrive on challenges, work in high pressured environment and meet tight deadlines
    • Good time management skills, Strong team player with good work ethics
    • Good interpersonal and problem solving skills
    • Strong persuasion/ client management skills.

    Qualification & Experience:

    • Work experience of 6-8 years in a similar profile in a bank

    Job Details:

    Company: Bank Of America

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Bengaluru, Karnataka, IN

    Application Deadline: N/A

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