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Channel Relationship Manager – Amazon Job Vacancies

    Website Amazon

    Job Description:

    At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon has great opportunities to pursue a career as a leader in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams.

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    Job Responsibilities:

    • Driving team targets and push for stretched targets to consistently raise the bar.
    • Innovate and monitor the execution of new products in the region
    • Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones.
    • Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
    • Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.,
    • Ensures capacity as per plan through IHS points and Service Partners
    • Team development & Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring.
    • Builds capability of service partners to manage peak variations
    • Develops and manages relationships with stakeholders (IHS & SP),
    • Understand & analyze the channel & network cost and control to keep it positive.

    Job Requirements:

    • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
    • Strong verbal and written communication skills are a must.
    • Strong Bias for great customer service: Be able to effectively think from customers’ perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer
    • Proven ability to influence others without having positional authority
    • Experience using and communicating performance metrics
    • Ability to Deep Dive and develop innovative ideas for process challenges.

    Qualification & Experience:

    • The candidate should have 8 yrs of experience in sales or field account management with a knowledge & understanding of finance and logistics operations.
    • He/she should have a team handling experience of 20 + employees. Business & channel development experience is desired.
    • Graduate is must and MBA is preferred with specialization in operations.
    • Experience and knowledge of what Customers actually needs/expects for all stakeholders

    Job Details:

    Company: Amazon

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Kochi, Kerala, IN

    Application Deadline: N/A

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