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Transaction Service Analyst – Citibank Careers in Gurgaon

    Website Citi

    Job Description:

    The Commercial Cards Program Administrator (PA) Client Service Officer (CSO) is responsible for handling PA inquires, received via email and phone, and resolving them within SLA timeframe. The CSO is the primary liaison between Commercial Cards clients and Commercial Card Operations for problem identification and resolution. This person is responsible for assisting with client implementation activities, improving processes to meet client needs and maintaining client satisfaction by responding to problems in a timely manner. This person will work independently and efficiently to achieve high levels of productivity while ensuring best business practices are being utilized.

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    Job Responsibilities:

    • Gain sufficient knowledge on Commercial Cards product features, operational and technology aspects and clients.
    • Acquire expertise on complete workflow of inquiry life cycle, teams involved, and their inter dependencies.
    • Manage team financial planning and have good analytical skills
    • Investigate all incidents received via phones /e-mail, log them into investigation tracking system, updating the case progress, and tracking the case to closure.
    • Act as liaison between clients and Operations for problem identification and resolution.
    • Maintain client satisfaction by responding to and resolving problems quickly, focusing on First Touch Resolution
    • Ensure that the cases are resolved within predefined standard turnaround time.
    • Exhibit exceptional follow up skills through direct communication with business partners and clients via multiple communication channels which include outbound calls and emails.
    • Demonstrate ability to look beyond the surface of operational issues by identifying root causes, identifying solutions, and championing the initiative to improve/fix the issues.

    Job Requirements:

    • Strong Client Orientation
    • Strong Problem Solving
    • Strong Analysis
    • Strong Attention to Details
    • Strong Written and Verbal Communication
    • Good Team Player
    • Able to work under pressure and meet tight deadlines
    • Working knowledge of Microsoft Office products and Call Management System.

    Qualification & Experience:

    • University Degree in Finance or Administration
    • At least 3 years of banking experience in Client Service in Transaction Services and/or Corporate Banking
    • Experience with Commercial Cards products
    • Experience in delivering client service functions to large client base

    Job Details:

    Company: Citi

    Vacancy Type: Full Time

    Job Functions: Finance

    Job Location: Gurugram, Haryana, IN

    Application Deadline: N/A

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