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Collections Mgr / RPF Mgmt – HDFC Recruitment

    Website HDFC

    Job Description:

    To ensure separate focus on the MTOD, Prepaid and Debit Card, Bundling portfolio with number delivery as per the set targets Productivity Management Ensure optimum delivery from field calling channel by maximizing resolutions/ roll backs/ normalization through given resources Hold frequent review sessions/ define review mechanism to ensure maximum data churn and ptp conversion Ensure field due coverage/ follow up of the portfolio allocated within stipulated time lines allotted to teams Account level review of cases tagged as NC, dispute, expired etc Ensure code of conduct/ regulatory norms are duly followed by field channels Innovate tracing mechanism for effective conversion of no contacts into contacts and subsequently payments Conduct field visits/ surprise visits on collectors for cases tagged as dispute, skip and high balance accounts where are marked as refuse to pay

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    Job Responsibilities:

    • Receivables Management Follow up on strategies of field for the portfolio managed.
    • To focus on reduction of NPA with special attention to 30+ Dedupe, H block segment and Sticky NPA, along with higher resolutions and rollbacks on the focus segments.
    • Innovate and design strategies to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Bucket manager/ Centre Manager to prevent the same
    • Ensure that the agency resources are optimally used wrt the number of visits, contacts, ptp conversion ratio etc.
    • To ensure the SD Preferred Process is followed with separate focus on various Pre-defined Prefered segments.
    • To ensure follow up is done as per the laid down process wrt to allocation for Bank Officers, dedicated HDB(ADFC) callers and Referrals.
    • Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.
    • Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.
    • Inventory Control for reducing opening balance of portfolio using the roll back & normalization concepts.
    • Monitor and review field team to achieve set targets.
    • Achieve the Resolution, Normalization & Rollbacks as per targets.
    • To ensure Branch liaising is recorded through trails and capture of correct action code for monitoring and reporting purpose.

    Job Requirements:

    • Should be good on follow up and accomplishment of targeted achievements
    • Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.
    • Should possess good communication skills
    • Should be able to handle deadlines and compliance items
    • Should be mature enough to handle customer and agency executives/vendors pressurized situations and ensure targets /deadlines
    • Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.
    • Sufficient hands on work experience of min. 2 years and above in financial industry

    Job Details:

    Company: HDFC

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Hyderabad, Telangana, IN

    Application Deadline: N/A

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