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Consultant (Customer Services Training) – Indigo Vacancy

    Website Indigo

    Job Description:

    • Participate in the periodic training needs analysis for customer service skills across IFS and AO&CS
    • Assist in the development and rollout of timely as well as effective & innovative Advanced Customer Service training solutions to address the above stated gaps across IFS and AO&CS (every quarter). This would require training to be done at stations & bases across the network (every quarter)


    Job Responsibilities:

    • To be aware of the developments in the field of learning (especial focus to Customer Service) through research and networking.
    • Participate in the development and updation of Customer Service Procedures for IFS as well as AO&CS
    • Responsible for ensuring that Ab Intio batches attend timely & effective Basic Customer Service training within defined timelines & standards
    • Upskill & develop self on related professional skills
    • Be available to the Human Resources Recruitment during preliminary interview phases for Cabin Attendants and Airport Operations
    • Successfully undertake Grooming Train The Trainer program and assist the CLD grooming team in conducting grooming audits/training, as required, across the IndiGo network
    • Ensure that all new hire staff (AO&CS) attend Basic Customer Service training within 1 month of joining
    • Ensure the processing and consolidation of all training records pertaining to Customer Service Training.

    Job Requirements:

    • Multiskill self into any other related softskills as required by the organization and at the discretion of the Manager – CLD (Soft Skills & Leadership Training)
    • Duties are not limited to the above and some duties can be delegated at the discretion of the Manager – CLD (Soft Skills & Leadership Training)
    • Will be expected to travel across the network to perform responsibilities of as Instructor Customer Service Training and as required by the Manager – CLD (Soft Skills & Leadership Training).

    Job Details:

    Company: Indigo

    Vacancy Type: Full Time

    Job Functions: Airlines and Aviation

    Job Location: Gurgaon, Haryana, IN

    Application Deadline: N/A