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Customer Experience Executive – HDFC Bank Careers

    Website HDFC

    Job Description:

    • Delivery of deliverables to customers at branch.
    • Customers as per SMS failed report in DMS are contacted to collect their deliverables from branch b.
    • Ensure Low stock of deliverables are retained at branches d.
    • EOD Stock tally of Physical deliverables held at branch vis–vis stock tally report (DMS) e.
    • Obtaining necessary id documents of customer / obtaining customer acknowledgement in combined tally cum delivery register c.

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    Job Responsibilities:

    • Ensure that 5-S norms are adhered to for individuals workstation.
    • Monitoring and timely indenting of branch stationery (other than security stationery) as required.
    • Account transfers & Closures with appropriate approvals.
    • Accepting and processing of customer instructions and requests at branch i.
    • Maintain inward and outward courier register for all deliverables / documents received at branch / dispatched from branch.
    • Satisfactory audit at Welcome Desk operations Updation of all Customer Instructions in FTS.
    • Generating and downloading of all BOD reports / handing over the reports to concerned staff at branch.
    • Processing stop payment/ hot-listing requests immediately upon receipt at branch.
    • Ensuring tatkal reconciliation in place for fortnightly basis.
    • Monitoring of FTS and clearing hold instruction.

    Job Requirements:

    • Banking Product
    • Process Knowledge

    Job Details:

    Company: HDFC

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Kolkata, West Bengal, IN

    Application Deadline: N/A

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