Website Deloitte
Job Description:
Do you enjoy listening to your customer’s feedback about our applications and translating that feedback into new functionality in applications? Do you like constantly growing and developing as well as mentoring your team members to also grow and develop? If so, you may be a good fit for the role of Records & Contracts Management Services (RCMS) Assistant Manager (AM) – Systems Support. At Deloitte, we provide client services and develop new products and services to sustain competitive advantage, while managing a diverse collection of systems, processes, and functions. As a RCMS AM, you’ll help facilitate compliance with policies and practices related to records and contracts management by providing technology, tools and processes tailored to meet customer needs.
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Job Responsibilities:
- Manage user acceptance tests, customer relations, escalations and oversee tickets resolutions
- Manage performance and coach team of up to 12 staff at Associate Analyst, Analyst and Senior Analyst levels within Systems support
- Develop user stories (requirements) based on knowledge of records retention policies, contracts management, and business needs
- Manage special projects on systems implementation and support, build and adapt new technologies across the RCMS space
- Develop and specify required changes to customized records management system screens, workflows, and reports, as well as training courses and tools
- Manage team focused on serving US and India, responsible for facilitating and tracking compliance with firm records retention policies and practices, utilizing RCMS applications
- Lead discussions and efforts with ITS team to implement new systems updates and fresh technology
- Manage relationship and collaborate with US stakeholders and internal clients
- Assist with recruitment and year-round training and development initiatives for USI team
Job Requirements:
- Adaptive to changes in technology and evolving business needs
- Excellent verbal and written skills in English
- High level of attention to detail for reliable accuracy
- Ability to work well with other team members both in India & US
- Proficient in searching and navigating online systems
- Ability to analyze data and establish strategic insights
- Excellent customer service skills, including active listening, professionalism and responsiveness
Qualification & Experience:
- 6 to 8 years relevant work experience
- Bachelor’s degree
- Advanced Microsoft Office skills
Job Details:
Company: Deloitte
Vacancy Type: Full Time
Job Location: Gurgaon, Haryana, IN
Application Deadline: N/A
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