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Business Analyst in Vellore – Freshworks Jobs

    Website Freshworks

    Job Description:

    Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including American Express, Sony, Vice Media, TaylorMade, Sotheby’s, Stitchfix, OfficeMax, Multichoice, Delivery Hero, ITV, and Klarna.
    Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


    Job Responsibilities:

    • Build custom pricing models where needed;
    • Negotiation and finalization of contracts with customers (calls/emails);
    • Engagement in all big deals that are critical to the firm to ensure 100% win rate;
    • Funnel feedback from customers and the region on industry standards and best practices;
    • Governance of signed customer contracts;
    • Be the ‘go to’ team/individual for our GTM teams, enabling them in successfully engaging customers and driving business growth.
    • Ensuring compliance with Freshworks’ compliance and information security guidelines;
    • Review of contract responses received from customers and liaise with various stakeholders within the organization (ex: legal, finance, security, product etc.) for creative resolution;
    • Discount assessments/approvals;
    • Program/Project manage process improvements initiatives which may involve anything from documentation of SOP to product/tool implementation.

    Job Requirements:

    • Need to be able to think out of the box and solution creative ways to drive deals to closure.
    • Any experience in sales will be the cherry on top of the cake!
    • Any prior experience in contract negotiation/management will be a plus.
    • The devil is in the details as they say! Detail oriented approach given the nature of the role is a must.
    • A good command on the English language is a must. Oh wait, that’s a given!
    • Given the many stakeholders one has to work with, a people person having exceptional interpersonal skills is essential.
    • Willing to work in US time zone is a must
    • An entrepreneurial mindset and overall interest in business, particularly SaaS and Product selling is an absolute plus.

    Qualification & Experience:

    • 1 – 4 Years , an MBA will be a plus!

    Job Details:

    Company: Freshworks

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Vellore, Tamil Nadu, IN

    Application Deadline: N/A