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Technical Support Engineer in Vijayawada – HP India Careers

    Website HP

    Job Description:

    Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

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    Job Responsibilities:

    • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
    • Represent and participate on an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
    • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
    • Review and may resolve complex business issues.
    • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
    • Understand and utilize Information Technology Information Libraries (ITIL).
    • Excellent communication skills. Add case resolution to KMS.
    • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
    • Partners frequently with the Sales Pursuit team.

    Job Requirements:

    • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).
    • Ability to mentor new agents.
    • Software and hardware knowledge of computing, storage and peripheral devices.
    • Ability to contribute to technical action plans.
    • Superior customer service skills.
    • Excellent verbal and written communication skills in language to be supported.
    • Partners frequently with the Sales Pursuit team.
    • Experience in troubleshooting in a technical environment.
    • Ability to solve and document solutions for usage of other technicians and customers.
    • Ability to lead resolution activities with escalated customers.
    • Advanced proficiency with case management databases and tools.
    • Excellent analytical and problem solving skills.
    • Phone and remote support.

    Qualification & Experience:

    • Relevant industry qualification where applicable.
    • 3-5 years experience in relevant technologies and customer environments.
    • Bachelor’s degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.

    Job Details:

    Company: HP

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Vijayawada, Andhra Pradesh, IN

    Application Deadline: N/A

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