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Jobs for Network Support Engineer in IBM inVisakhapatnam

    Website IBM

    Job Description:

    At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

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    Job Responsibilities:

    • Answers inbound calls
    • Performs outbound call campaigns
    • Manages day-to-day Incident and Service requests
    • Routes calls to appropriate department / next level teams
    • Provides ticket status to customers as needed
    • Handles other administrative tasks as requested by line manager
    • Responsible to manage the Service Desk email box and assign emails to appropriate department
    • Responds to general inquiries, offers quick, courteous sustained client service ensuring the customer is kept informed, updated, and promptly responded to
    • Performs basic troubleshooting
    • Attempts first call resolution

    Job Requirements:

    • Professional and articulate
    • Effective communicator; able to liaise with confidence with both the internal and external parties
    • Reliable
    • Ability to work accurately and meet deadlines
    • Attention to detail and accuracy while being able to maintain higher workload
    • Flexible
    • Strong customer focus
    • Excellent English language Skills are a must

    Qualification & Experience:

    • 0 – 1 year of previous experience in a customer support or administration function preferred
    • Strong computer skills and good levels of competence various business applications desirable

    Job Details:

    Company: IBM

    Vacancy Type: Full Time

    Job Location: Visakhapatnam, IN

    Application Deadline: N/A

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