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IBM Openings – Support Representative in Bhubaneswar

    Website IBM

    Job Description:

    At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.


    Job Responsibilities:

    • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
    • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
    • Provide remote infrastructure support delivery and performing problem cause analysis
    • Provide direct technical assistance to customers via phone, email, and chat.
    • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
    • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
    • Anticipate customer needs and effectively addressing concerns related to their issue or resolution

    Job Requirements:

    • Proven service industry front line experience with handling high value/critical customers
    • Ability to keyboard to capture important details on a call for documentation
    • Exceptional verbal and communication skills
    • Unparalleled Listening and Comprehension capabilities

    Qualification & Experience:

    • Minimum 1.5 years of experience in Service Industry
    • Proficient in handling customer queries across the globe (primarily United States)

    Job Details:

    Company: IBM

    Vacancy Type: Full Time

    Job Location: Bhubaneswar, Odisha, IN

    Application Deadline: N/A