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Lead (Digital Customer Segmentation) – Axis Bank Careers

    Website Axis Bank

    Job Description:

    The Lead – Digital SegmentsRole drives the strategy of the identified segment and ensures this strategy is executed in line with the Business by addressing the customers need. This role required close interaction with the Technology/ Engineering Teams for project delivery as per the agreed timelines. Ability to drive significant value from these deliveries to ensure market leadership is a key requirement of the role.


    Job Responsibilities:

    • Managing a specific responsibility within the segment. (E.g.; Acquisition /Product Management/ Solution Management / Cross Sell and Upsell etc.) with a focus on fully digital solutions.
    • Work in collaboration with internal teams, the core segment business team, technology/engineering team and key stakeholders to deliver the necessary transformation.
    • Track interesting trends on emerging product offerings that are relevant to business
    • Ensure quality and time-bound delivery as per Project Road Map while managing the inter dependencies across the teams
    • Devise digital campaign strategy and initiatives to improve key business and digital metrics
    • Create transparency by providing periodic updates to cross-functional teams and leadership
    • Solve key challenges of the segment from a digital perspective.
    • Ensuring tangible, scalable and trackable benefit to the segment basis the responsibility identified
    • Integral member of an identified segmental (e.g., Affluent, NRI, Salary etc.) team.

    Job Requirements:

    • Ability to handle pressure and meet deadlines
    • Good communication (both verbal and written) skill in English.
    • Customer centric perspective is a key requirement.
    • Exposure to technology will be an added advantage
    • Ability to work across horizontal departmental functions to achieve stated objectives.
    • Stake holder management
    • Strong analytic and problem-solving capabilities

    Qualification & Experience:

    • Over 8-10 years overall experience with at least 3 years in managing segmental propositions.
    • Graduation/ Post- Graduation from a recognized institute

    Job Details:

    Company: Axis Bank

    Vacancy Type: Full Time

    Job Functions: Banking

    Job Location: Mumbai, Maharashtra, IN

    Application Deadline: N/A