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Operations Manager in Thane – Jobs in Amazon

    Website Amazon

    Job Description:

    At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
    Amazon is seeking Operation Manager for its Transportation team.
    In this role you will be responsible for Setting up the sortation centers in the region which includes identifying & setting up sites to ensure rapid expansions & growth in the region.

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    Job Responsibilities:

    • Implement the formal process control and process improvement mechanisms such as Kaizen
    • Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network.
    • Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity.
    • Ensure enough bandwidth in these sites for peak time volume management.
    • Analysis of the data reports to identify performance bottlenecks and improve the performance.
    • Coordinate with Finance, CS, FC and Projects team to matters related to city operations.
    • Conduct the performance appraisals of the team members and mentor them for handling efficient operations.
    • Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.

    Job Requirements:

    • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
    • Strong leadership capabilities and people management skills
    • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve its objectives.
    • Listening skills: Gains input and commitment from all involved in delivering their specific part.
    • Ability to work in ambiguous situations.
    • Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others.
    • Regularly reviews progress and acts to ensure optimal results for the business.
    • Ability to work under pressure situations

    Qualification & Experience:

    • Experience in handling live operations preferred (wherein real-time decision making capability & bias for action is a must)
      Graduation.
    • Experience in logistics desirable and the experience in courier industry highly preferred
    • People management experience. Experience in handling big teams located in different cities is highly desirable.

    Job Details:

    Company: Amazon

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Thane, Maharashtra, IN

    Application Deadline: N/A

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