- Achievement of Business Targets: Achievement of Income and contribution targets Achievement of Incremental Current Account & Saving Account targets Cost to Income Ratio benchmark Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
- Ensuring Portfolio Growth Ensuring Cross Sell Ratio.
- Review Suspense & Dummy accounts Ensure compliance with Banking rules, Regulations & Procedures Periodic review of progress
- Process adherence (Sales/Audit/RISK/Operation) BRM – SQ rating Targeted growth of existing portfolio Attrition Control as confirmed for portfolio growth Percentage of depleted accounts TAT delays Effective resolution of complaints from Next Step & Talisma.
- Program / Channel Management: Managed program(Wherever Applicable) Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable) Ensuring HNW Portfolio Management and customer service (Wherever Applicable) Ensuring achievement of cross sell Ratio
- Review and Control: Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).
- Audit Rating No frauds / Operational Errors .
- People Management: Staff Turnover Staff Motivation and morale Training – staff is exposed to skill based, product knowledge based training.
- Complaints Handling.
- Review and resolution of offsite ATM complaints Organizing customer meets to solicit feedback on service and products Mystery Shopping Ratings Ensuring Contact Ratio Ensuring Cross Sell Ratio Review of all CRM and ensuring adherence and TAT
- Complains and Customer Management: Ensure all components of the branch sales model function as per design and regulatory compliance.
- Productivity of Coex/LSE on CASA/Demat/Credit Cards (A) Operational knowledge based training Staff productivity management .
- Business Understanding
- Decision Making
- Sales / Marketing skills
- Planning & Organizing
- Numerical and Analytical Ability
- Response Time
- Hands on approach
- Develop Subordinates and team
- Listening skills
- Strategic Vision
- Interpersonal skills
Vacancy Type: Full Time
Job Functions: Other
Job Location: Karimnagar, Telangana, IN
Application Deadline: N/A