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Logistics Customer Service Representative – Sail Careers in Pune

    Website Sail

    Job Description:

    • Ensure accurate and timely data entry into our operating system
    • Ensure timely movement and delivery of freight to customers
    • Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.
    • Utilize Process Monitors and Workflows on daily basis


    Job Responsibilities:

    • Understand department process flow, constantly looking for areas of improved efficiency
    • Track and trace shipments as required
    • Ensure all customers’ standard operating procedures are followed and updated
    • Overseas communications, timely responses to emails and requests (internal and external)
    • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process
    • Ensure documents are timely sent to customer or broker for customs purposes
    • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
    • Ensure smooth and timely freight process flow
    • Interact with our customers in arranging their shipments, exceeding customer service expectations
    • Ensure accurate and timely client invoicing
    • Standards (OPS) and external government regulations or customer’s policies / requirements.

    Job Requirements:

    • Fluent in English
    • Pro-active, strong organizational skills
    • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
    • Understanding of transportation documentation and terms is a plus

    Qualification & Experience:

    • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience or Fresher with Willingness to Learn
    • Good computer skills (Excel, Word, PowerPoint, Mails)

    Job Details:

    Company: Sail

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Pune, Maharashtra, IN

    Application Deadline: N/A