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Senior Executive Crew Support – Indigo Airlines Recruitment

    Website Indigo

    Job Description:

    • Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis.
    • Ensure that the system/ticket documentation is available for all parties involved and up to date, including administration manuals.
    • Ensure any change in the system design or functionalities are properly documented and disseminated by the team.

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    Job Responsibilities:

    • Partnering with the different business groups on issue resolution and enhancement implementation.
    • Assist with management of the department and complete tasks & projects as delegated by the manager.
    • Ensure that no tickets/requests/feedback/queries should breach the SLA – 72 Hours.
    • Improve crew support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
    • Ensure an overall helpful transparent & trustworthy image of ICare with clients.
    • Ensuring follow ups are done on escalated tickets.
    • Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff.
    • To develop and achieve an updated knowledge of most recent update of CAR and DGCA rules.

    Job Requirements:

    • Must have ability to multi task and prioritize tickets/tasks
    • Must be prepared to work on weekend as roster will include weekend days.
    • Should be willing to perform under pressure and meet deadlines
    • Must have excellent written (Email) and Verbal communication. Should have strong logical convincing skills
    • Must have strong analytical skills and ability to learn/adapt quickly.
    • Must be a confident, self-driven, motivated individual with soft skills.

    Qualification & Experience:

    • Min 2 years’ experience in Customer Service/Aviation industry.
    • Experience of working in team environment. Previous supervisory skills preferred
    • Must have working knowledge of Outlook, MS Excel, Word, PowerPoint.

    Job Details:

    Company: Indigo

    Vacancy Type: Full Time

    Job Functions: Airlines and Aviation

    Job Location: Gurgaon, Haryana, IN

    Application Deadline: N/A

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