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Senior Technical Writer in Salem – Zoho Openings

    Website Zoho

    Job Description:

    We are looking for a tech-savvy, collaborative, and strategic leader to manage the User Education team for an enterprise cloud platform. The ideal candidate will have a passion for technical writing and good experience in software development.

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    Job Responsibilities:

    • Identify and resolve issues relating to documentation of project schedules, resource availability, documentation structure, documentation design and related deliverables.
    • Be the champion: Stay aware of trends, tools and technologies in the technical writing industry.
    • Improve customer satisfaction and reduce churn with dedicated customer touchpoints across various channels.
    • You will guide and mentor a talented team of technical writers and content producers.
    • Ownership of content dedicated to educating the product to new users and deepening the proficiency of existing users.
    • Develop and implement the strategic vision of the User Education team

    Job Requirements:

    • Exceptional customer service skills and enduring focus on quality
    • Ability to self-manage workload against multiple competing priorities and deadlines
    • Life hacker, creative and use novel methods to increase productivity and efficiency
    • You have experience working in content strategy.
    • You are self-motivated and have robust organizational skills.
    • You have a good understanding of programming concepts and possess excellent articulation skills (written).
    • You have a deep familiarity with enterprise software.

    Qualification & Experience:

    • You have at least 2 year of experience in software development and are fluent in at least one programming language like Java, C#, PHP, Python, Javascript, Obj C, Swift or Kotlin.
    • Experience developing user education materials for a SaaS product, such as written documentation and video tutorials
    • You have at least 3 years of experience in technical/content writing.
    • Experience producing technical documentation for a software developer audience.
    • Experience managing or leading technical writers is definitely a plus.

    Job Details:

    Company: Zoho

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Salem, Tamil Nadu, IN

    Application Deadline: N/A

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