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TCS Recruitment 2022 for Avaya Call Management Spl

    Website Tata Consultancy Services (TCS)

    Job Description:

    Job Type:- Permanent
    Role – L2-L3 Level –Avaya Call Management Spl (IT)
    Location – NO CONSTRAINT
    Experience – 5-8+
    Company Name – TCS
    Shift Timings – US hours
    Mandatory Skill Set- TASKE/UPTIVITY Call Management


    Job Responsibilities:

    • User administration for regular and call center staff. This includes creation and removal of users stations and accounts in the systems.
    • Interaction and coordination with carrier service providers for trouble and service requests.
    • Manage, process, and create reporting on all telecom system and carrier invoices. Help identify issues, trends, and opportunities.
    • Maintain telecom systems equipment and license reporting to include system wide audits and cleanup
    • Daily documentation of work through the HEAT Incident and Service Request tickets. Providing users daily updates on status of issue or work that was requested
    • Interaction and coordination with system support vendors for troubles and service requests.
    • Level 1 user telecomm system and application support. This includes trouble shooting user issues as well as day to day operational guidance and support of the telecomm systems and applications

    Job Requirements:

    • NICE Uptivity – Call Recording & Screen Capture
    • Self-starter with ability to prioritize work of troubles, service requests and projects
    • Avaya One X Communicator & Agent Soft Phones
    • Avaya Messaging Voice Mail
    • Excellent Interpersonal skills (written & verbal) with the ability to directly interact with users of all levels within the company
    • Avaya System Manager
    • TASKE Call Center Management – Reporting
    • Avaya AES
    • Avaya Communication Manager
    • Avaya VPN Phones

    Qualification & Experience:

    • Experience with and working knowledge of Microsoft Office applications
    • Experience with and Knowledge of the following systems /equipment / Software
    • Experience and knowledge of call center operations
    • Experience and knowledge with carrier services including Analog, T-1, and SIP

    Job Details:

    Company: Tata Consultancy Services (TCS)

    Vacancy Type: Full Time

    Job Location: Guntur, Andhra Pradesh, IN

    Application Deadline: N/A