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Team Leader-Fraud Prevention – HDFC Bank Recruitment

    Website HDFC

    Job Description:

    • Delivery of deliverables to customers at branch.
    • Customers as per SMS failed report in DMS are contacted to collect their deliverables from branch b.
    • Ensure Low stock of deliverables are retained at branches d.
    • EOD Stock tally of Physical deliverables held at branch vis–vis stock tally report (DMS) e.
    • Obtaining necessary id documents of customer / obtaining customer acknowledgement in combined tally cum delivery register c.

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    Job Responsibilities:

    • Tactical initiatives to segment, profile the customers, transactions and products.
    • Improving the fraud savings by analyzing the fraud patterns and customer behavioral patterns.
    • Ensuring the fraud detection rate across various systems is maintained and work on continual improvement.
    • Review of portfolio performance and anticipated fraud trends and initiate necessary action
    • Engage with Card schemes on compromise points identified for taking necessary control measures.
    • Reporting of high value frauds and period update on fraud trends to the senior management
    • Ensure effective coordination with the Business Solution Group & IT teams on various projects
    • To work closely with Head Fraud prevention in taking strategic initiatives to the logical closure
    • Active engagement with Product & Portfolio teams for various business in providing RIC related inputs on all initiatives/process changes and improvements
    • Ensuring metrics are available for all critical activities and to devise new metrics to track the performance.
    • Fraud Prevention & System Governance Ensuring timely review of frauds and necessary action by way of system controls for effective prevention & early detection of frauds.
    • Accordingly devise controls for effective prevention of frauds.
    • Portfolio Monitoring Ensuring healthy portfolio by regular analysis on the fraud trends & initiate necessary action to maintain portfolio fraud to sales ratio at optimum levels.
    • Period review of rules, to analyse the performance on fraud identification, review of false positives and carry out necessary changes.

    Job Requirements:

    • Should make him/herself relevant to the current developments in payments industry
    • Effective team management, People management skills
    • Previous experience of handling a team, a supervisory role in related financial sector/NBFC/Telecom..
    • Should have solution oriented, cost conscious approach
    • Proactive, Self driven& eye for detail with good analytical abilities
    • Experience in Risk/Credit/Collections/Operations is a must. Should have minimum 8 to 10 years prior experience
    • Should possess good Communication skills – verbal and written
    • Ability to drive a result oriented, dynamic team & better the performance

    Job Details:

    Company: HDFC

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Chennai, Tamil Nadu, IN

    Application Deadline: N/A

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