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Technical Solutions Specialist – Jobs at Google

    Website Google

    Job Description:

    As a Technical Solutions Specialist, you will work with Google Cloud enterprise customers and own their issues and issue resolution. You will be a part of a global team that provides 24×7 support to help enterprise customers seamlessly make the switch to Google Cloud and retain them. When customers cannot resolve issues themselves, you will partner with the customers to understand their issues, identify solutions, and ensure we use the right processes to swiftly resolve the issue.

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    Job Responsibilities:

    • Work in a shift pattern or non-standard work hours as required, this may include weekend work.
    • Assist, research, resolve, and de-escalate Google Cloud Platform customer issues through effective ownership.
    • Develop a broad understanding of a customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting possible root causes, or escalating customer reported issues.
    • Work as part of a team of specialists and engineers that provide 24-hour customer support.

    Job Requirements:

    • Experience delivering technical support through communication channels.
    • Experience troubleshooting issues and advocating for customer needs.

    Qualification & Experience:

    • Bachelor’s degree or equivalent practical experience.
    • Experience with WebTech and distributed applications or microservices in a cloud-based environment (e.g., Docker, and Kubernetes).
    • Experience with business-to-business (B2B) enterprise-grade support.
    • Troubleshooting experience with Cloud technologies (e.g., Google Cloud Platform, OpenStack, etc.).
    • Experience with Cloud based serverless, storage, and developer tools technologies.

    Job Details:

    Company: Google

    Vacancy Type: Full Time

    Job Functions: Other

    Job Location: Solapur, Maharashtra, IN

    Application Deadline: N/A

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