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Production Specialist – Wipro Careers in New Delhi

    Website Wipro

    Job Description:

    • Support and Troubleshooting skills on Avaya s87xx media servers, Recording Solutions (Nice or Verint), Call Management System (CMS), AES (CTI server),
    • Knowledge on SIP technology (Session manager/ SBC) & Intuity Audix/ Modular messaging / IVR / VOIP Setup
    • Responsible for voice HW/SW Installation, maintenance, Logistics support, Co-ordination with respective vendors, Log Generation, firmware up gradation and patch management.
    • Responsible for tracking of Inventory for all Voice related equipment’s. Internal & External customer communication & coordination.
    • Responsible Troubleshoot alarms and errors.
    • Participation in Client Technical troubleshooting calls.
    • Responsible Backup of Various Voice devices like CMS, ACD, Intuty Audix & recording servers.
    • Responsible for Customization/programming of Hunt groups, VDNs, Vectors ASAI links and other configurable components.
    • Call flow and documentation
    • Responsible for analyzing usage (License, Link, PN) and providing appropriate recommendation to management.
    • Responsible for Coordination with various Internal teams and External Vendors to meet business Uptime..
    • Flexibility to work in 24X7 environments.
    • Responsible for monitoring& troubleshooting of ASAI links linked to adjuncts CTI/PG Servers /T Servers / ICM Integration / ECHI /IEX . etc.
    • Achieving Customer SOW uptime commitment.
    • Patch management, Process compliance as per ITIL framework
    • Monitoring & Troubleshooting Knowledge on Avaya PBX/ Verint or Nice Recording solution
    • Knowledge on CMS (Reporting server), CDR (Call Billing server), Modular Messaging

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    Job Details:

    Company: Wipro

    Vacancy Type: Full Time

    Job Functions: Human Resources

    Job Location: New Delhi, Delhi, IN

    Application Deadline: N/A

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